Question 1

How can I get started with infimobile?

Accepted Answer

Welcome to infimobile! Get ready for enormous savings on America's largest 5G network with coast-to-coast coverage! Explore our range of Prepaid Phone Plans, which includes options from 5GB to Unlimited plans, and enjoy unlimited voice and data services at lightning-fast 5G speeds! Here's how to find us: You can buy infimobile SIM on our Website/APP/Amazon/Temu/eBay/Walmart. After navigating to the Plans page, you can easily purchase your infimobile SIM card with a plan by following some simple steps. To ensure a seamless experience with us, we will walk you through the following steps. -> Choose your desired number of lines and plan -> Opt for our Multimonth option to avail amazing discounts -> Enable Auto-Renewal for additional discounts and continued service -> Use our Network Coverage checker to see the infimobile 4G and 5G coverage in your area. -> Please verify that your phone is compatible with 5G, 4G LTE, and VoLTE before proceeding. -> After confirming phone compatibility, you can proceed to our simple and hassle-free Check out process. You can make payments using most major credit/debit cards. -> You can track your SIM order by using the link provided on the Order summary page or My Account section -> Upon receiving your SIM package, we will assist you with our straightforward Activation process. During activation, you can choose to either get a New number from us or Transfer your existing number. The activation steps will include all the necessary details. *To purchase a SIM card from our mobile app, simply download the infimobile app to your phone, open the app, and select the 'Buy SIM card' button. You will then be redirected to the portal to complete your purchase.

Question 2

Can I Bring my own device?

Accepted Answer

You can bring any unlocked device to infimobile. To ensure that your phone is compatible with our service, please utilize our Compatibility Checker tool. You can do so by entering the phone's IMEI number to verify that it supports GSM and VoLTE before you sign up. It's essential to verify that your phone is unlocked before using infimobile services. Please note that our service will not function on locked devices. To confirm if your device is locked, kindly contact your current carrier, or if you plan to purchase a new phone, ensure that the seller confirms its unlocked status. You can use any unlocked GSM device to use infimobile services. Before joining our service, please ensure your phone is compatible by using our compatibility checker. If you purchased your phone from another carrier, kindly contact them to confirm its unlocked status. Note: SIM-enabled devices such as smartwatches (e.g., Apple Watch), iPads, and routers are currently not supported. We are actively working to expand device compatibility in the future.

Question 3

Which plans come with 5G access?

Accepted Answer

All our plans by default come with 5G Nationwide Access.

Question 4

What is 5G Ultra Wideband?

Accepted Answer

5G Ultra Wideband is an advanced 5G network technology designed to deliver faster downloads, smoother streaming, and better performance in supported coverage areas.

Question 5

Does infimobile support 5G Ultra Wideband?

Accepted Answer

5G Ultra Wideband access depends on your infimobile plan, device compatibility, and network coverage. Check your plan details or contact our support team to confirm eligibility.

Question 6

Do I need a special phone to use 5G Ultra Wideband?

Accepted Answer

Yes. You need a compatible 5G Ultra Wideband device. Some 5G phones do not support all Ultra Wideband frequency bands, so compatibility should be checked before activation.

Question 7

Will 5G Ultra Wideband work everywhere?

Accepted Answer

No. Ultra Wideband is available only in supported coverage areas. Outside those areas, your compatible device may connect to standard 5G or 4G LTE.

Question 8

Is 5G Ultra Wideband faster than regular 5G?

Accepted Answer

It can deliver significantly faster speeds in supported areas. Actual performance varies depending on signal strength, congestion, device capabilities, and network conditions.

Question 9

Does Ultra Wideband provide unlimited high-speed data?

Accepted Answer

No. Using Ultra Wideband does not remove your plan's monthly high-speed data allowance. Your plan's applicable data limits and reduced-speed conditions still apply.

Question 10

Why does my phone show 5G instead of 5G UW?

Accepted Answer

Your device may be outside an Ultra Wideband coverage area, may not support the required frequency bands, or your current plan may not have Ultra Wideband access. Device settings and provisioning can also affect connectivity.

Question 11

Is 5G Ultra Wideband available on both infimobile networks?

Accepted Answer

5G Ultra Wideband is associated with our Premium Network. Availability on an infimobile subscription depends on the specific plan and provisioning. Other network options use their own supported 5G technologies.

Question 12

How do I port my number to infimobile?

Accepted Answer

Just head to our Activate SIM section on the website and complete the initial form to get started. Once you continue, you’ll receive the Port-In Application Form, which you’ll need to fill out with your current carrier details and the number you want to transfer. After you submit the form, our team begins the port-in process. Activation typically takes 2 to 48 hours, depending on your existing carrier. As soon as your number is successfully transferred, you’ll receive a confirmation email so you can start using your infimobile service without any downtime.

Question 13

Does infimobile offer reliable customer support?

Accepted Answer

Yes! infimobile provides 24/7 customer support to help with your prepaid phone plans and account issues quickly and in a friendly manner, always on time.

Question 14

I need more data each month, can I change my plan?

Accepted Answer

If you want more data per month, you can opt for Data add ons to carry through to the next cycle. You will also have the option to Upgrade to another plan in the middle of your current plan period. Based on your data usage you can opt to upgrade the plan or go to a lower plan. If the plan chosen is of lower value than the current one, the change will reflect only at the end of the current plan period. An Upgrade will be effective immediately where the unused Data on your old plan will be carried over to the new one. You can also set the change to happen at the end of your current plan period.

Question 15

How do infimobile plans work?

Accepted Answer

The infimobile plan offers a specified amount of usage for 1GB and 3GB plans, which includes a particular number of minutes for Call, SMS, and Data, while we offer unlimited Call, SMS, and Data for remaining plans. If your quota runs out before your plan expires, you can choose between a Plan Upgrade, Plan Refill, or Plan Addons.

Question 16

What features come with infimobile plans?

Accepted Answer

The services we provide with infimobile plans include: i. Internet, Talk, Text. ii. Hotspot as an Addon, Auto renewal with discounts.

Question 17

What are the fees and taxes associated with my infimobile plan?

Accepted Answer

Taxes and fees for infimobile Plans are fixed but they may change depending on a Zipcode provided by FCC.

Question 18

How do I set up and manage auto renewal?

Accepted Answer

You can set up your auto-renewal by logging into your account, when you buy a SIM card, when you activate it, or when you make a recharge. 1. When purchasing a SIM card, you will be given the option to enable auto-renewal. Additionally, during activation, you can activate auto-renewal. 2. By Logging in to your account, you can enable the auto renewal. 3. By choosing the auto-renewal option during the Change Plan or by selecting the Auto-Renewal Recharge option itself, you can choose the auto-renewal. 4. The auto-renewal scheduled payment's will be initiated four days before the provided date.

Question 19

How do I enable mobile hotspot?

Accepted Answer

Hotspot can be enabled during SIM purchase, Activation, and Recharge and Enabling Hotspot costs $5. During SIM Purchase: When ordering SIM cards and plans on the infimobile website, customers have the option to add a mobile hotspot add-on to their chosen plan. Activation: Hotspot can also be enabled during the activation process, allowing customers to activate the hotspot feature along with their plan. Checking Hotspot Status: Customers can check the status of their mobile hotspot, whether it is enabled or disabled, by logging into their infimobile account. During Recharge: During the recharge process, customers have the flexibility to purchase a hotspot add-on if their chosen plan does not include it. This means they can add the hotspot feature to their existing plan. Standalone Hotspot Add-On: If customers already have an active plan but wish to add the hotspot feature separately, they can purchase the hotspot add-on as a standalone option. The services we provide with infimobile plans include: i. Internet, Talk, Text. ii. Hotspot as an Addon, Auto renewal with discounts. Note: Hotspot data will be capped at 5GB.

Question 20

Can I purchase more than one plan at a time?

Accepted Answer

Yes, you can purchase multiple plans at a time, infimobile allows you to purchase multiple lines at the same time. The infimobile plan offers a specified amount of usage for 1GB and 3GB plans, which includes a particular number of minutes for Call, SMS, and Data, while we offer unlimited Call, SMS, and Data for remaining plans

Question 21

What's included in my infimobile plan?

Accepted Answer

At infimobile, we take pride in offering a feature-rich experience without the hassle. We've eliminated gimmicks and unnecessary add-ons to provide you with cost-effective solutions. Let's delve into the features included in an infimobile plan: Unlimited talk and text: You'll never have to worry about running out of minutes or text messages. Enjoy the freedom of unlimited communication. Free 5G access: Accessing our 5G network won't cost you anything extra. As long as you're in a 5G coverage area with a compatible phone, you can enjoy the benefits of faster speeds and enhanced connectivity. infimobile app: Our user-friendly mobile app allows you to conveniently manage your infimobile experience. Track your data usage, make bill payments, modify your plan, build and manage your infimobile Family, refer friends, and more. Free 3-in-1 SIM card: Unlike some other carriers, we include a 3-in-1 SIM card at no extra cost. It provides all three sizes (standard, micro, nano) to ensure compatibility with your phone.

Question 22

Will unused service carry over to the next month?

Accepted Answer

No, the unused Voice/Data/SMS/MMS is not carried forward to the next month.

Question 23

Do I have unlimited data with an infimobile plan?

Accepted Answer

Yes, we have unlimited plans data limit depends on the plans. The infimobile plan offers a specified amount of usage for 1GB and 3GB plans, which includes a particular number of minutes for Call, SMS, and Data, while we offer unlimited Call, SMS, and Data for remaining plans.

Question 24

Can I transfer eSIM profiles between devices from different manufacturers?

Accepted Answer

In most cases, you can transfer eSIM profiles between devices from different manufacturers as long as both devices support eSIM technology.

Question 25

Do I need to deactivate the eSIM on the old device before transferring it?

Accepted Answer

It's recommended to deactivate or remove the eSIM profile from the old device before transferring it to ensure a smooth transition.

Question 26

How do I deactivate the eSIM on the old device?

Accepted Answer

You can usually deactivate the eSIM profile by going to the device settings, selecting Mobile Data or Cellular, and choosing to remove or deactivate the eSIM profile.

Question 27

When does my infimobile service begin?

Accepted Answer

Your infimobile service starts as soon as you insert your SIM card and your SIM is activated. You can begin using your phone and plan benefits immediately after activation.

Question 28

Is it possible to transfer (Port-In) my current phone number to infimobile?

Accepted Answer

Yes. infimobile allows you to easily transfer your existing phone number. How to port in your number: Go to the Activate SIM page. Select the Port-In option. Enter the required details as prompted to complete the port-in process. This way, you can keep your current number while switching to infimobile without any hassle.

Question 29

Can I get a new phone number with infimobile?

Accepted Answer

Yes! When activating infimobile, you can choose to get a new phone number or keep your existing number when transitioning from another carrier.

Question 30

Can I switch back to a physical SIM card after activating an eSIM?

Accepted Answer

In most cases, yes. You can remove the eSIM and insert a physical SIM card if your device supports both.

Question 31

What happens if I lose my eSIM-enabled device?

Accepted Answer

If you lose your eSIM-enabled device, contact infimobile Services to suspend or transfer your eSIM profile to a new device.

Question 32

Can I use the same number if I lost my eSIM device?

Accepted Answer

Yes, you can use the same phone number even if you lose your eSIM-enabled device.

Question 33

Can I use an eSIM with an unlocked device?

Accepted Answer

Yes, eSIM can be used with unlocked devices. You'll still need to follow the carrier’s activation process.

Question 34

What do I do if I have issues with eSIM activation?

Accepted Answer

If you encounter issues during eSIM activation, contact infimobile customer support for assistance.

Question 35

Can I transfer my eSIM from one device to another?

Accepted Answer

Yes, you can transfer an eSIM from one compatible device to another, allowing you to switch devices without a physical SIM card.

Question 36

How do I initiate the eSIM transfer process?

Accepted Answer

Contact infimobile Services to initiate the eSIM transfer and follow the provided steps for verification and setup.

Question 37

What do I do if I encounter issues during the eSIM to physical SIM replacement process?

Accepted Answer

If you face difficulties during the eSIM to physical SIM swap, contact infimobile customer support for help.

Question 38

Can I replace my physical SIM with an eSIM?

Accepted Answer

Yes, you can replace a physical SIM with an eSIM if your device and infimobile support eSIM technology.

Question 39

What do I need for the physical SIM to eSIM replacement process?

Accepted Answer

You’ll need an eSIM-supported device and confirmation that your carrier (infimobile) offers eSIM activation.

Question 40

How do I initiate the physical SIM to eSIM replacement process?

Accepted Answer

Contact infimobile Services to request activation of an eSIM on your device.

Question 41

Do I need to deactivate the physical SIM card before switching to an eSIM?

Accepted Answer

Yes, it is recommended to deactivate or remove your physical SIM before initiating eSIM activation to avoid conflicts.

Question 42

What happens to the physical SIM card after I switch to an eSIM?

Accepted Answer

Your physical SIM card becomes deactivated. To use it again, you may need to request a replacement SIM.

Question 43

How do I activate my SIM card using the infimobile mobile app?

Accepted Answer

1. Download the infimobile App from the App Store or Google Play. 2. Go to the Activation section. 3. Enter your IMEI number (*#06#). 4. Enter your ZIP code. 5. Enter the 8-digit activation code from your SIM. 6. Enter the ICCID from the SIM card. 7. Choose to bring your number or get a new one. 8. Confirm your address. 9. Enable hotspot and auto-renew if needed. 10. Follow on-screen instructions to complete activation. 11. You’ll receive a confirmation email and SMS with your new number.

Question 44

How do I activate my SIM card on the infimobile website?

Accepted Answer

1. Visit the official infimobile website. 2. Go to the Activate SIM Card section. 3. Enter IMEI, ZIP code, and activation code. 4. Provide personal information. 5. Review all details. 6. After successful activation, you'll receive a QR code (for eSIM) to scan on your device.

Question 45

How do I activate an eSIM using a QR code?

Accepted Answer

1. Select 'Use QR Code' on your device. 2. Scan the QR code sent by infimobile. 3. Follow on-screen instructions. 4. Device will complete activation. 5. Restart your device if required.

Question 46

Is a 1-month plan the same as a calendar month?

Accepted Answer

No. All 1-month plans are fixed at 30 days, regardless of the calendar month.

Question 47

When does my monthly plan start and end?

Accepted Answer

When does my monthly plan start and end?

Question 48

Does this apply to all monthly plans?

Accepted Answer

Does this apply to all monthly plans?

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